Privacy Policy - Paceline Systems

1. Introduction

At Paceline Systems, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we handle your personal data and demonstrates our dedication to data protection in compliance with global privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We strive to process your personal information lawfully, fairly, and transparently, with your privacy at the forefront of everything we do.

2. Scope of the Privacy Policy and Data Controller Role

This Privacy Policy applies to all personal data collected and processed by Paceline Systems, whether through our website (pacelinesystems.com), electronic communications, or contractual interactions. For the purpose of applicable data protection laws, Paceline Systems acts as the “data controller” with respect to the personal information processed under this Policy. As the data controller, we determine the purposes and manner in which your personal information is collected, used, and disclosed.

3. Categories of Data Processed

Paceline Systems may collect and process the following categories of personal data:

a. Usage Data
Includes details about how you use our website such as IP address, browser type and version, time zone setting, geolocation, browsing actions, interaction logs, and referral sources. This data is collected via server logs and analytic tools to help us improve the user experience.

b. Account Data
Includes your full name, billing and/or shipping address, email address, and phone number, primarily collected when registering an account, placing an order, or signing up for services.

c. Profile Data
Includes your interests, preferences, purchase history, behavioral patterns on our website, and information relating to your interaction with content on pacelinesystems.com.

d. Communication Data
Includes all information provided through communication channels, including emails, support requests, live chats, and correspondence with our customer service team.

e. Technical Data
Includes data about the devices and technology you use to access our services, such as device model, hardware identifiers, screen resolution, operating system, browser plug-ins, and other system configuration information.

f. Transaction Data
Includes details about payments to and from you, order items, delivery addresses, and invoicing details, all typically gathered during purchase or service activities.

g. Preference Data
Includes your opt-in/out choices for receiving marketing materials, product updates, newsletter subscriptions, and records of your consent status.

4. Legal Bases for Processing Personal Data

We rely on the following legal bases to process your personal data:

– Performance of Contract: where processing is necessary to fulfill a contract or pre-contractual engagement with you.
– Legitimate Interest: where processing is necessary for our legitimate business purposes, including the improvement of services, fraud prevention, and marketing research, provided those interests are not overridden by your rights and freedoms.
– Consent: where you have given a clear and explicit indication that we may process your personal data for specific purposes, such as marketing or cookie usage.
– Legal Obligation: where processing is necessary to comply with a legal or regulatory obligation to which we are subject.

5. Your Data Protection Rights

Subject to legal limitations, you may exercise the following rights regarding your personal data:

– Right of Access – Request a copy of your personal data held by Paceline Systems.
– Right to Rectification – Request correction of inaccurate or incomplete data.
– Right to Erasure – Request deletion of your personal data, under certain conditions.
– Right to Restrict Processing – Request limited processing of your personal data.
– Right to Data Portability – Request transfer of your data to a third party or yourself in a structured, commonly used, machine-readable format.
– Right to Object – Object to processing based on legitimate interest or direct marketing.

To exercise any of the above rights, please contact us at [email protected].

6. Security Measures

We employ robust and industry-standard security measures to safeguard your personal information, including but not limited to:

– Data encryption both in-transit and at rest.
– Role-based access controls and regular audit logging.
– Controlled access to data repositories and secure infrastructure.
– Routine data backups to prevent data loss.
– Regular employee training on data confidentiality and compliance.

While no digital platform can guarantee absolute security, we continually assess and improve our security protocols to protect against unauthorized access, alteration, disclosure, or destruction of personal data.

7. International Transfers

If you are located outside of the country where our servers are hosted, please note that your data may be transferred to and stored in jurisdictions whose data protection laws may differ from those in your jurisdiction.

For residents of the European Economic Area (EEA), we ensure that international data transfers are governed by appropriate safeguards such as:

– Standard Contractual Clauses approved by the European Commission.
– Binding corporate rules or certifications consistent with GDPR.
– Other recognized legal mechanisms to ensure adequate protection.

8. Data Retention

We retain personal data only for as long as is necessary to fulfill the purposes for which it was collected, including including legal, accounting, or regulatory requirements.

– Usage Data: retained for up to 26 months for analytics and performance optimization.
– Account and Profile Data: retained for the duration of your relationship with Paceline Systems and up to 7 years thereafter.
– Communication Data: retained for up to 5 years after the last interaction.
– Transaction Data: retained for 7 years to comply with financial regulations.
– Preference Data: retained until you change or withdraw your consent.

Upon expiration of applicable retention periods, personal data is securely deleted or anonymized.

9. Cookie Policy

Our website, pacelinesystems.com, uses cookies to distinguish you from other users and to improve your experience. Cookies serve various functions, including:

– Essential Cookies – Necessary for site functionality and access to secure areas.
– Functional Cookies – Enable personalization such as remembering your preferences.
– Analytics Cookies – Help us analyze how users interact with our platform to improve content and usability.
– Performance Cookies – Track app performance and diagnose technical problems.

10. Cookie Management and Legal Compliance

We uphold full compliance with GDPR and CCPA requirements in how we use and manage cookies. Upon your first visit to our site, you will be presented with a consent notice allowing you to enable or disable non-essential cookies. You can change or withdraw your consent at any time through our Cookie Preference Center or by adjusting your browser settings.

Do Not Track (DNT) signals sent by your browser will also be honored in accordance with CCPA directives.

11. Special Protections for Children Under 13

Paceline Systems does not knowingly collect personal data from children under the age of 13. If we discover that we have unintentionally collected such data, we will delete it promptly. If you believe we might have information from or about a child under 13, please contact us at [email protected].

12. Policy Updates and Notifications

We may update this Privacy Policy periodically to reflect changes in the law, our business practices, or improvements in our service offerings. Substantive changes to this Policy will be communicated via appropriate channels on pacelinesystems.com or by direct notification when required. We encourage you to check this page regularly to stay informed about how we protect your personal data.

13. Contact Us

If you have questions about this Privacy Policy, your data, or if you would like to submit a request relating to your rights under applicable privacy laws, you may contact our Data Protection Team via:

Email: [email protected]
Website: www.pacelinesystems.com

Paceline Systems is fully committed to protecting your privacy, complying with all applicable data protection laws, and responding promptly to your data-related concerns.